FAQ
Welcome to Paylike's support center. For fast and efficient help, see the below frequently asked questions. Can't find what you need? Write us.
Getting started
- How do I create a live account?
You can create a live account in just 2 minutes and start to accept payments. See how here.
Account approval
Read about account approval here.
- Website requirements
- Required documentation for approval
- Which countries do you accept merchants from?
- What are the requirements for individuals without a business license?
Account settings
- Where can I find my public key?
You can find your account's public key by going to the settings page of your account by clicking the gear-icon in the upper-right corner of your account (⚙). See how to find it in this video walkthrough on Youtube.
- How can I create an app key?
You can create an app key by going to the settings page of your account by clicking the gear-icon in the upper-right corner of your account (⚙) and then under "Apps" click the green "Create" button. See how to create an app key in this video walkthrough on Youtube.
- What is the descriptor and how do I set it?
- Can I change my live account to a test account?
No. You must create a live account through the dashboard and update your integration to use the public key and app key assoicated with your new live account.
- Can I transfer the ownership of my account to another company (e.g. sold company)?
Yes. For most cases, we can transfer your account to another owner. Please contact us to initiate the transfer. Note that new transactions for the new owner may not be initated on the account before the account has been transferred to the new owner.
Settlements
- When do you settle funds to my bank account?
Once your account has been approved you will receive settlements weekly on Wednesdays. For enterprise busineses, we offer more flexible settlements e.g. on a daily basis.
- Which currencies can I receive settlements in?
You can receive the settlement in any of our supported account currencies.
- How is the reserve calculated?
Read how the reserve is calculated and presented in the Paylike dashboard here.
Integration
- How can I integrate Paylike with my website or app?
Please refer to our documentation here. You can find all of our documentation and open source projects (including integrations) on GitHub.
- Do you have pre-developed plugins or modules for any open source eCommerce software?
Yes we do! Please find all of our free plugins here.
Disputes
- What is a dispute?
- What is a chargeback?
- What is a retrieval request?
- How do I respond to a dispute (chargeback or retrieval request)?
- What is the fee for receiving a dispute?
Please see the fee for receiving a dispute here. The fee is applied no matter if you win or loose the dispute case. If you have a Merchant Agreement with Paylike, other prices may apply.
Resellers
- Do you have a reseller program?
Yes! We do have a reseller program. You can apply and read more about how to become a reseller right here.